Privacy Policy

Data Security & Email Infrastructure

Our website operates under mandatory HTTPS encryption for all user traffic. SPF and DKIM records are configured to prevent transactional and marketing emails from landing in spam folders.

Information We Collect

We collect personal information only voluntarily submitted by customers, including:
  • Name, delivery address, contact number and payment details for order fulfilment
  • Email addresses for newsletter subscriptions (10% off your first order for new subscribers)
  • User-generated nail photos voluntarily uploaded for social proof and gallery display
  • Public social media interactions via our embedded Instagram feed

Third-Party Service Providers

We share limited customer data with trusted third-party tools solely for website operation and customer experience, and never sell your personal information:
  • Klaviyo: Email marketing workflows (welcome series, abandoned cart, post-purchase follow-up, review requests, VIP campaigns)
  • Judge.me: Product review collection
  • Bundle Bear & Upsell: Bundle creation and cross-sell functions
  • Afterpay: Interest-free payment services

Social Media Data

Our official social accounts include Instagram @thenaillab.co_au, Facebook The Nail Lab.Co and TikTok @thenaillab_co. We only engage with users via direct messages and do not extract private social media data without explicit consent.

User-Generated Content Consent

By submitting your nail photos (UGC), you grant us non-exclusive permission to display your imagery on our website, product pages, homepage Instagram feed and brand social media channels for marketing purposes.